Privacy:
- After
close to 40,000 customer transactions, every customer received what was
ordered or we issued a refund.
- We
respect your right to privacy. We do not use any information that you
provide to us for any purpose other than fulfilling your order, providing
you with requested information and informing you of special offers from time
to time.
- We
keep your customer information away from all third parties, except where
required by law.
- We
use the latest available technology and sound commercial practices to
prevent unauthorized access to your information.
- We
regard email communications as confidential and private, and subject to this
policy.
If you have any concerns at all about shopping with Auto-Repair-Manuals.com
please feel free to contact us toll free at: (866) 553-8116, for
international customers call (989) 839-4877.
Returns:
Hardcover & Softcover Books: If you received the manuals you ordered
and it is not what you
expected, you have 30 days to return it to us, as long as the manual
is in new condition, as you received it. We will refund the cost of the
manual as soon as it is received. We cannot refund shipping.
Software (CD-ROMs, DVD-ROMs):
Sales are final. If the product is defective, we will
replace the product after the defective copy is returned. We will
also reimburse you for your
return shipping cost.
eAutoRepair
Online Subscription: Sales are final. Please note that due to
the nature of the intellectual property purchased in your subscription, we are
not able to grant a refund once the eAutoRepair product has been accessed and
used.
Transmission Rebuild Kits, Torque Converters &
Other Parts: Sales are final.
A return/exchange will only be authorized if you received something different
than what you ordered.
If you received the wrong product
(something different than you ordered) we will reimburse you for your
return shipping cost and send you out a corrected order.
Return Instructions:
Refunds and exchanges can be made by preauthorization only up to 30 days after
the purchase. Contact us and obtain return authorization first, then send back
the merchandise. Include the packing slip in the return box.
To minimize cost to you, send the item back using "Media Mail" delivery at the U.S. Post
Office. To track delivery of your return, purchase the delivery
confirmation service. It is your responsibility to insure the
package against loss by the US post office or other carrier. We
will only refund the cost of products that actually are received, so insure
your return package!
Our return address is:
Auto-Repair-Manuals.com
Best Brands Software, LLC
7600 Commerce Court, Suite B
Midland, MI 48642-7944
